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The Platinum Support plan offers on-site technical support. How is this different from consulting?

April 26, 2017Consulting different offers on-site Plan Platinum support technical support

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The Platinum Support plan offers on-site technical support. How is this different from consulting?

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A. On-site technical support is when a technician visits your business to address a specific software problem — a problem that cannot be resolved over the phone or via a remote login. A consultant visits you on site as well, but his or her job is to advise you on the best product implementation for your business needs.