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The password does not work when prompted during installation. What happened?

April 26, 2017happened installation password prompted

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The password does not work when prompted during installation. What happened?

1 Answer

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Posted

There are several possibilities: • The password entered is incorrect. Please try again. • The password has been changed due to security reason. Please use the Resend Update form to obtain the latest download information. • You have downloaded the incorrect package. Please note that the password is specific to the package you purchased. For example, TreNotes Pack password cannot be used to install Desktop TreNotes or TreNotes package. Make sure you download the package using the link provided in the update email.