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The package I received from VisionDAW looks like it was damaged in shipment. What now?

April 26, 2017damaged looks package received shipment

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The package I received from VisionDAW looks like it was damaged in shipment. What now?

1 Answer

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Posted

Request a damage report from the shipping carrier (if they are available). Otherwise contact our customer service team and we will contact the carrier and request a driver follow-up. Please keep everything in it’s original packaging as this is required by the shipping company. A replacement item will be shipped as soon as the damage report is filed and VisionDAW has received a response from the carrier.