The new Chi Machine seems noisier. Is it functioning properly?
Yes, it is normal to hear some noise from the machine when it is in operation. No functions of the machine have changed and every machine makes noise when it is working. According to a Japanese Skylite company technician, noise under 70db is considered normal. NOTICE: Any machine returned to us because of noise that is tested and shown to have a level at or below 70db will not be covered under the warranty service. All costs, including labor charges involved in such a return, will be the responsibility of the sender.
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