The manufacturer refuses to authorize repair of the vehicle under warranty and states the condition is not covered. What do I do?
Refer to the manufacturer’s express warranty and review any exclusions that may be applicable. There may be some exceptions where coverage could be effective due to premature failure. The Board does not have authority to determine whether a repair should be covered by the manufacturer’s express warranty. You may consider contacting the Consumer Assistance Program in Burlington at 800-649-2424 (within Vermont only) or 802-656-3183 for assistance or requesting a consultation through the dealer with the manufacturer’s district manager for review of the coverage denial. Return to top Who are the Board Members? Board composition is determined by statute. There are five members and three alternate members (one new car dealer and alternate, one active technician and alternate, and three members and one alternate who have no direct involvement with the sale or service of vehicles or their parts). The Board members are appointed by the Governor for a three-year term. Each may be appointed for t
Related Questions
- The manufacturer refuses to authorize repair of the vehicle under warranty and states the condition is not covered. What do I do?
- Is joining MOD really necessary if my vehicle is covered by a manufacturer’s warranty or an extended service plan?
- Who will determine if the repair on my vehicle is covered by warranty?
