The latest Kaspersky Anti Virus update is causing Mailwasher Pro 5 to freeze. What should I do?
Users have reported that Mailwasher Pro is freezing with Kaspersky Anti Virus. Kaspersky has released an update of their virus signature that flags Mailwasher as an invader. Solution: Adding Mailwasher.exe and folders to the trusted zone in Kaspersky. In Kaspersky > Settings > Threats and exclusions > Trusted zone > Trusted applications > Add > Browse > Applications >C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe and check all Properties > OK > OK In Kaspersky > Settings > Threats and exclusions > Trusted zone > Exclusion masks > Add > Specify > Browse to the Mailwasher Pro folder in C:\Program Files\FireTrust\MailWasher Pro > OK > check ‘Include sub folders’ > OK > OK In Kaspersky > Settings > Threats and exclusions > Trusted zone > Exclusion masks > Add > Specify > Browse to the Mailwasher Pro folder in C:\Program Files\FireTrust\MailWasher Pro (in Vista it will be something like C:\Users\yourname\AppData\Roaming\MailWasherPro\) > OK > check ‘Include sub folders’ > OK > OK
