The Julie’s Organic ice cream sandwiches I purchased had one with a broken/missing wafer. How did this happen?
Every once in a while the equipment we use may have mechanical issues which can cause the chocolate wafers to not be placed onto a sandwich or break the wafer as it is placed onto the sandwich. We have production employees watching for these inferior sandwiches, but due to human nature, a worker may let something slip by without even being aware of it. In an 8 hour production run we can manufacture approximately 60,000 sandwiches, at this rate of speed a couple of broken or missing wafers are bound to get by, but we try our best to catch them all.
