The item I ordered says in stock but someone called and said its not available. Why?
When you place your order, the item may well be in stock. However, orders must first be run through your bank for verification and approval, ( some banks are easier and faster to deal with than others) From there they are sorted by priority status. Someone ahead of you may have ordered 30 pieces of the same item that NEEDS to be from the same dye lot or it may be for a funeral who needs EXPRESS shipping. All orders are shipped by priority status from Express first, priority second and last is ground. This is why when we get to your order it could be out of stock and you may very well have to wait a few days for it to ship. In general our shipments come in twice a week. Please keep that in mind when you pick your shipping method. And unfortunately, at busy times of the year, the manufacturers may even run out of fabric..
