The Health Operations Centre (HOC) or the local departmental office has told me they have not received the medical results I sent to them. What do I do?
Check your dispatch records. If you have sent the forms, forward details of the courier tracking number or registered mail number and date of dispatch to the department so our mailroom can confirm receipt of the file(s). Resend a copy of the medical results if they are available and if we request that you do so. Note: If your clinic uses pre-paid courier envelopes, provide the client with the tracking number and the scheduled date of dispatch at the time of their appointment.
Related Questions
- The deferred opinion request from the Health Operations Centre is unclear, or the additional investigations requested are unavailable. What should I do?
- Does my medical office need Electronic Medical Records, Electronic Health Records and/or Electronic Chart Files?
- Can I access medical and dental services at a health centre on a military base?
