The hard drive is DOA, and I already bought a replacement locally. How do I return the defective one?
If you received the product in the last thirty (30) days, you can return it for refund or credit of the original price you paid. Make an online RMA request first. Customers are responsible for shipping the item back to us. Original shipping charge is not refundable. We cannot honor the price you paid locally. Here is why. Suppose you bought a Toyota and found it having some problems. Instead of sending it back to the Toyota dealer to have it fixed or replaced, you decided to buy a Mercedes from another dealer since you were in a hurry for a vehicle and the Mercedes Benz dealer was just next door to your house. Then, you sent the Toyota back to the Toyota dealer and asked for a refund equivalent to the amount you paid for the Mercedes. ?! If the item was received 30 days ago, we can honor the warranty by sending a replacement. You do not have to call or e-mail us in this situation. You are welcome to call or e-mail us to alert us. However, please do not wait for our reply to get an onli
