The Gold Card and/or the Gold Card Reader no longer works. Can I get a replacement?
Whether purchased from the website or received via the Gold Card Offer, any malfunctioned devices will be replaced by MindArk. Broken Reader Log in to your account on the website and order a new reader. The new reader will be sent to the address registered on your account. To get a refund of the purchase price for the new reader, please return the old and broken one to us. Our address is: MindArk PE AB Entropia Universe Support Järntorget 8 SE-41304 Göteborg SWEDEN Please include a note in the package where you have written the name of your avatar or a reference to your Support Case. When we have received the broken reader we will give you the refund. Broken Gold Card If your Gold Card does not work, please return the card to us. Our address is: MindArk PE AB Entropia Universe Support Järntorget 8 SE-41304 Göteborg SWEDEN Please include a note in the package where you have written the name of your avatar or a reference to your Support Case. When we have received your Gold Card, we will
