The FOS has told me my complaint falls outside its jurisdiction – can the FSA help?
The FOS covers complaints about financial products and services provided in (or from) the United Kingdom – from insurance and pension plans to bank accounts and investments. There are some complaints they do not normally deal with, for example the way an investment has performed. As the FOS is operationally independent of the FSA, we cannot intervene in any FOS decision-making processes or the outcome of any decision made by an adjudicator or ombudsman.
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