The FOCUS Performance Group process appears to rely heavily on front-line sales training. How is this different from what we are already doing?
What you’ve already done will provide an excellent foundation. But to successfully achieve the goals set out in the roadmap, FOCUS Performance Group will provide your frontline staff with customized training tied specifically to tactics supporting your credit union’s strategies. Immediately following the training, the Implementation stage of the process will be put into action and closely measured. Remember that none of our training is “off the shelf;” while we present established models for member interactions, examples, exercises and practices are customized to your organization. Your staff members emerge from our training prepared to interact with members in a new way, every day.
