The fan is operating although the air filter / purifier won produce any ozone whats wrong?
Check the ozone plate(s) for serviceability. If they are cracked or broken, the ozone plate(s) will require replacement. Ensure maintenance procedures required for the ozone plate(s) have been performed according to the Maintenance section in the respective unit’s Owner’s Manual. Electrical stainless steel contacts are not contacting the screen portion of the Ozone plate(s). Inspect the air filter / air purifier for any loose connections. Do not attempt to disassemble the unit, due to the Limited Warranty of the product.
