The Division says that I should try to follow Informal Resolution procedures. What does that mean?
Resolving disputes through communication, understanding and compromise generally results in a more meaningful, long-lasting and rewarding solution than imposed decisions from a third party such as a Review Committee. In an informal process it is important that both sides must ask themselves “What can be reasonably achieved in the best interests of the child?” and work toward that goal. An informal process is sometimes facilitated by a trained mediator, but often the principal or someone else from the division will be the facilitator. It is important to remember that solutions developed collaboratively are generated by the team as opposed to a solution given by a third party which may leave one or both sides dissatisfied. A successful, informal process of planning and communication between parents and division officials maintains a focus on the child. MECY developed the document Working Together: A Guide to Positive Problem Solving for Schools, Families, and Communities which is availab
Related Questions
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- What if I am not satisfied with informal resolution or reluctant to try it and I want to follow the formal complaint process?
