The credit card used to pay the account has been closed; how will the refund be handled?
Refunds will be processed to the closed account. If the account has been closed, WorldStrides will process the refund to the credit card account; it is the credit card company’s responsibility to process any refund to the customer. The only way to prevent the refund from being sent to the closed account is to provide a letter from the issuing credit card company on their company letterhead stating the account is closed. This letter can be sent via fax (434-982-8748) or email (customerservice@worldstrides.org) when the refund is requested.
