The components in my Extracel™ Hydrogel Kit are not going into solution. What should I do?
If the Glycosil™, Heprasil™, or Gelin-S™ are not going into solution that means that they have started to disulfide crosslink as a lyophilized solid. Most likely this is because they are past their useful shelf life. Alternatively, the vials could have been exposed to high temperatures (>30 C) for several days. Please contact Technical Service at Glycosan (801-583-8212) if you are having problems.