The cartridges include a chip and my printer does not recognize them when I replace them. What is wrong?
This sometimes happens after cartridge replacement. Try unplugging the printer from the wall socket and wait a minute, do not use the printer’s on/off switch as most printers now use a “soft” power switch that does not completely turn off the printer. Plug the printer back in and turn on, this often resolves the problem. This action is the only way to completely reset the printer’s internal electronics. If you continue to have a problem, try repeating the process but also remove the cartridges before you unplug it and replace them after powering it up. If the problem persists, please contact us at 508-923-0233 or by e-mail at info@inkamerica.com and we will take appropriate corrective action.
Related Questions
- in HP ink cartridges, they have a chip that tells when they are supposed to expire. refilled cartridges are supposed to replace this chip, but sometimes they either don , or the chip is damaged.
- What if my Epson printer doesn recognize the new cartridge(s) or it shows the ink levels wrong?
- How Do I Replace Ink Cartridges in an HP Printer?
