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The Call Back feature failed to work after I upgraded the CUCM from 6.0 to 6.1. How do I troubleshoot?

April 26, 2017cucm failed feature troubleshoot upgraded

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The Call Back feature failed to work after I upgraded the CUCM from 6.0 to 6.1. How do I troubleshoot?

2 Answers

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A. In order to resolve this issue, reset the CCMSysUser password with the CCMPWDChanger utility. • In order to reset the CCMSysUser password, refer to Enabling Cisco IP Services. • Restart CTIManager, Tomcat, IIS Admin. • Verify that the Directory Integration has completed. This fixes the Call Back feature after the CUCM upgrade from 6.0 to 6.1.

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Posted

A. In order to resolve this issue, reset the CCMSysUser password with the CCMPWDChanger utility. • In order to reset the CCMSysUser password, refer to Enabling Cisco IP Services. • Restart CTIManager, Tomcat, IIS Admin. • Verify that the Directory Integration has completed. A. This fixes the Call Back feature after the CUCM upgrade from 6.0 to 6.1.