The Adelphia service experience is unsatisfactory; can the town terminate its contract with Adelphia?
The Town of Amherst and Adelphia have a franchise agreement which is in force until July 2006. This agreement is binding on the town unless Adelphia breaches the terms of the agreement. To date, Adelphia has met all its commitments in the agreement, so there are no grounds for terminating the agreement. While the Committee is not empowered to intervene on behalf of consumers in Amherst, if you are dissatisfied with your service from Adelphia, the Committee is interested in knowing the specifics of your complaint to Adelphia, and if your issues were resolved to your satisfaction. Please copy the Selectmen on your written complaint to Adelphia, and also let us know the results.
