The Adelphia Powerlink service is unsatisfactory; can the town fix it or replace Adelphia?
Adelphia has recently replaced the old cable infrastructure in Amherst with a more modern system, it has significantly improved both television and internet services for Amherst customers. Under the current contract between the Town of Amherst, Adelphias sole requirement is to offer Internet service, such as Powerlink, by 2005. The town has no other jurisdiction or responsibility for internet service from Adelphia, so there is no recourse except for individual customers to make their concerns known to Adelphia. While the Committee is not empowered to intervene on behalf of consumers in Amherst, if you are dissatisfied with your service from Adelphia, the Committee is interested in knowing the specifics of your complaint to Adelphia, and if your issues were resolved to your satisfaction. Please copy the Selectmen on your written complaint to Adelphia, and also let us know the results.
