The ACMA has granted my phone company a temporary exemption from complying with the Customer Service Guarantee. How will this affect my phone service?
The ACMA has the power to grant a phone company that has a small share in the market for specified services in a specific geographic area a temporary exemption from complying with the CSG. A temporary exemption may be granted for a period of up to five years and may be renewed for another five years on application to the ACMA. If your phone company has been granted a temporary exemption from the CSG, the exemption will only affect new services in the area for which your provider has been granted an exemption. If your phone was connected before the temporary exemption was granted, or is not located in the geographic area specified in the exemption, the service will be supplied in accordance with the CSG. If you request a CSG service from a phone company that has been granted a temporary exemption that covers your location, the service will be provided in accordance with the conditions offered by that company. The CSG timeframes for connection, fault rectification and appointments will n
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