The account name and city match, but the address is different. Do I select “Create a New Account” and create a Shell?
• The address matches, but the name is different. Do I select “Create a New Account” and create a shell? • No. If you have a perfect address match, but the account name is slightly different you have found the correct account. Select the account and on the “Account Information” screen just type the correct name. • Can I use abbreviations when typing account names? • No. Do not use abbreviations. The account search does not understand abbreviations. • Can I use AIMA or Et Al when typing account names? • No. Do not use these acronyms. Please refer to the named insured defination on for the ACE Umbrella Plus Commercial Umbrella Liability Policy on the Policy Specimen and Endorsements section. • What types of accounts have D&B numbers? • An account is eligible for a D&B number if it is, or at any time has been, a seeker of credit. • What’s preventing me from finding my account during the account lookup? • Verify the account name info for: Spelling Errors – (Capital vs. Capitol, Hoover vs.
