Telecommunications services are critical to my business. How are FairPoint and Verizon managing the transition of these services so there is no disruption in service?
Both FairPoint and Verizon are committed to making sure there is no disruption for customers. Even before the transaction was announced in January 2007, many internal and external processes were identified and put into motion to ensure a seamless transition. The structure of the transaction itself includes a period of time following the close date during which Verizon remains directly involved in the back office, installation and repair support, and billing of services. This is referred to as the Transition Period, and the roles and responsibilities of both organizations are clearly defined in a document called the Transition Services Agreement (described below). All sales functions became FairPoint’s responsibility immediately after the transaction was closed on March 31, 2008. The Transition Services Agreement between Verizon and FairPoint is a detailed plan that allows Verizon to release responsibility and FairPoint to accept responsibility for specific functions over a period of ti
Both FairPoint and Verizon are committed to making sure there is no disruption for customers. Even before the transaction was announced in January 2007, many internal and external processes were identified and put into motion to ensure a seamless transition. The structure of the transaction itself includes a period of time following the close date during which Verizon remains directly involved in the back office, installation and repair support, and billing of services. This is referred to as the Transition Period, and the roles and responsibilities of both organizations are clearly defined in a document called the Transition Services Agreement (described below). All sales functions became FairPoint’s responsibility immediately after the transaction was closed on March 31, 2008. The Transition Services Agreement between Verizon and FairPoint is a detailed plan that allows Verizon to release responsibility and FairPoint to accept responsibility for specific functions over a period of ti
Related Questions
- Telecommunications services are critical to my business. How are FairPoint and Verizon managing the transition of these services so there is no disruption in service?
- Telecommunications services are critical to my business. How will FairPoint and Verizon manage the transition of these services so there is no disruption in service?
- Which Verizon services that my company purchases today will be acquired by FairPoint and what will happen to the service levels and rates we are currently paying?
