Technology Benefits in BPO: Are They Real?
Wipro Point of View: T is for Technology, Totality, and Tads Technology has been a cog in the BPO wheel for a while. Today technology is seated at the core of all major BPO deals. Cost benefits are now a March 15, 2011 | 0 comments | Read More • Video: Colombians’ Native Empathy a Good Reason for the Country’s Call Center Success | Article Colombians have a natural empathy and a passion to go the extra mile. That’s why Mauricio Valasquez of Teleperformance believes the country is becoming known for its successful call centers. He tells Editor Beth Ellyn Rosenthal how his company started March 14, 2011 | 0 comments | Read More • Thought Spot: Moving from BPO to BFO | Article Welcome to the inaugural issue of the BPO Thought Spot Journal presented by Wipro BPO! The thoughts presented in this journal are part of our pioneering efforts to share ideas and best practices with customers and other stakeholders. Some of the March 7, 2011 | 0 comments | Read More • Mobile Apps, Social Media Are
