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TECH LINE said to replace a part. So why doesnt TECH LINE just approve my warranty claims?

April 26, 2017approve line replace said tech warranty

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TECH LINE said to replace a part. So why doesnt TECH LINE just approve my warranty claims?

1 Answer

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TECH LINE provides diagnostic assistance and repair guidance only. Per warranty policy, all repairs and times must be documented appropriately on the repair order. The warranty call center must be contacted for claim issues. If referenced, the warranty call center will review TECH LINE reports. TECH LINE reports are not a substitute for proper repair order documentation.