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Synergy Manager does not recognize the USB Dongle key and now runs in Monitor Only Mode, why?

April 26, 2017Dongle key manager mode monitor recognize synergy USB

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Synergy Manager does not recognize the USB Dongle key and now runs in Monitor Only Mode, why?

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A. Microsoft Windows may have assigned the wrong software driver to the USB Dongle key. Inserting the USB Dongle key BEFORE Synergy Manager was installed could have caused this improper assignment. Synergy Manager has to be properly installed first. This ensures that Microsoft Windows OS assigns the proper installed driver to USB Dongle key. This only happens with version 2.0.5 and later, which incorporate the Hasp protection. To correct the problem, please do the following: • Please shutdown the Synergy Manager application. • From Device Manager, choose to uninstall the USB Dongle Key entry (it may be under Other Devices, or USB Controllers and may be named “Aladdin USB Key”, “HASP4…” or “HASP…”). • Remove the USB Key from the PC. • Shutdown or reboot PC. • Reinsert USB Dongle key after reboot. Wait for PC to fully recognize hardware. • Start Synergy Manager application. Synergy Manager should now recognize the USB Dongle key and run in normal mode. If not, look at the About Syner