Surely staff will disagree so often that it will all depend on who does the rating rather than the service-users real level of problems?
HoNOS was designed to maximise inter-rater reliability and there are published data about this. However, like all such ratings, HoNOS ratings are subjective and prone to some disagreement. Like the validation quality checks mentioned above, services using the HoNOS system can arrange to check this by, for example, getting all staff to rate the same video of a service user.
Related Questions
- This measure is independent of whether we actually have the staff necessary to acheive a targeted service level. How well do the staffs we have adhered to schedule?
- Surely staff will disagree so often that it will all depend on who does the rating rather than the service-users real level of problems?
- What level of technical support will be available from PBUs staff?
