Support of GetCert – What is CD doing to make using kerberos easier on the Mac?
A new improved GetCert has just been released which greatly simplifies both the installation and use of the utility. It uses a standard installer and gives you an icon that you can click to run the utility. See the instructions by clicking here. • Servicedesk Issues – • IB1 has many important pieces of equipment which are supported by Decision1 with a 24 hour response envelope. Hardware support requests made to the servicedesk are routed back to CIS which can add to the response time. Can this be fixed to minimize delay? All service requests, including hardware problems, should handled by the Service Desk. Part of the migration process is to make sure that all of the existing maintenance contract information regarding TD systems is captured and conveyed to the CD contract people so that when a ticket regarding a critical TD system is entered off hours, the responder has the appropriate information . If needed, direct telephone requests can be made during business hours to the Service D
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