Speed dials are missing from the Attendant Console interface and the ACLdapConnectionException error message appears in AutoGenerated.txt. How do I resolve this issue?
A. Complete these steps in order to resolve the issue of missing speed dials from the Attendant Console interface: • Close the Attendant Console application window, and delete these files: • On the server—C:\Program Files\Cisco\CallManagerAttendant\UserList\AutoGenerated.txt • On the Attendant Console client PC—C:\Program Files\Cisco\Call Manager Attendant Console\userlists • Restart the Cisco Telephony Call Dispatcher (TCD) on the Cisco CallManager server. • Open the Attendant Console application. If the issue still occurs, open the C:\dcdsrvr\DirectoryConfiguration.ini file in the Cisco CallManager server. Verify that this file contains the correct information for your LDAP (directory) server for these fields: • ldapURL= • ldapsURL= Note: If you experience name resolution problems, make sure that you use the server IP address instead of its host name. • In your Cisco CallManager server, choose Start > Run > regedit, and locate the HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Direc
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