Sometimes we get messages saying email was not delivered. What’s wrong?
• Most often, these types of messages arise because the email address is invalid. Perhaps the recipient is no longer at the email address being used, or the organization has changed how it forms email addresses. Occasionally, an email may be undeliverable because the destination email server was down for awhile. If you try again the next day it may be up and the email will be delivered. Try waiting at least 24 hours and sending the undeliverables a second time. If they fail a second time, then you can conclude that probably the email address no longer works. You should still not delete the contact, although you may want to delete their email address. You should follow up to find out the person’s correct email address. It could also be that you, as an email sender, are being blocked by the recipient’s ISP. Speak with the ISP to find out if this is the case. In this case, it may be necessary for the recipient to contact their ISP and ask them to allow transmission of emails from you.
