Someone did not receive a copy of the message who should have. How does the person get added to the list?
The queries used to identify people in a group have been tested and validated, but that does not make them immune to error. There also can be errors in the individual’s SIMS or BPP data that the individual may need to have corrected. Report the error to the Sympa listmaster. The listmaster will determine the cause of the problem.
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