Some people in my company have not received an individual username/password – but they are in the CEDIA database and have an email address. Why is that?
A. We have sent the username/passwords to everyone in your company that is listed in the CEDIA database and has a valid email address. If an email address is bad, that email would have been bounced by the mail server. Please update that person’s information via the company information update system. Then you can request your username/passwords by entering those names/email addresses in the “Account Information Request” system.
