Some FAX calls ring to my phones while others are received by the FAX machine directly. Whats wrong?
The FAX calls that are ringing on your phone are probably being initiated by the sender in a manual way, which will not have the CNG tone necessary for automatic routing and reception. (See What is a Fax Tone in the manual for a detailed description.) The sender must either initiate their call in a way that will generate the CNG tone or you will need to enter the *2 Security Access code on your phone to transfer the call to your Fax machine. Another reason some FAX calls ring to my phones while others are received by the FAX machine directly is some equipment used for sending FAX’s may not be able to emit the CNG signal. They must then use the correct access stream as shown in the Operations Manual Section 4.3 to direct the call to the FAX port with the Security Access Code, i.e. 555-666-777,,*2,,*2.
