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Softkey labels on my phone no longer appear. How do I reprogram my phone?

April 26, 2017appear labels longer phone reprogram softkey

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Softkey labels on my phone no longer appear. How do I reprogram my phone?

1 Answer

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If softkey labels do not appear on screen: 1. Please dial 1-866-732-8791 (toll free for most States within North America) or (469) 365-3203 to program your phone. 2. At the voice prompt press 2 to download programming. You will see the next screen, please wait. (No more than ten seconds). 3. When the screen displays the prompt, Do you have a passcode? select No. The screen should now say “Accept Download from (your phone system) Slot 1”. Please press Yes. Caution: DO NOT pres Yes during a beep. If you do you may hear a noise similar to a dial up modem or fax machine. If this happens please hang up and try again. 4. Next, the screen should say either “Accept download from (your phone system) Slot 2” or “…Slot 4”, please press Yes again. 5. Last, the screen should say “Download complete” and the phone hangs up itself. Note: If the screen displays Phone ID not found, please press the Agent softkey to connect with an agent.