So, what are the negatives of working through the indirect channel vs. the direct channel?
There really aren’t any! You get the same exact products and services, almost always at a lower cost. You get better customer service with more attention to detail, better responsiveness and more stability. You get the complete management of the entire process, from analysis of current environment to evaluation of options to contract negotiation and execution, to provisioning to coordination with 3rd party vendors to implementation. And you get the benefit of complete management of your account following the implementation.
