SMB Support Assistant provides an easy, affordable way to help businesses quickly resolve routine problems that can arise when using Cisco SMB class products. What is SMARTnet Software Only?
• 24 hour x 7 days a week x 365 days a year access to Cisco Technical Assistance Centre (TAC) Major and maintenance releases of Cisco IOS software 24 hour x 7 days a week x 365 days a year access to Cisco.com The minimum SMARTnet contract entitles you to obtain and legally install the latest software upgrades for your covered device. This is essential if your Cisco hardware is important to your business or is connected in any way to the Internet, as the software upgrades will fix bugs and security holes. We are aware that IOS upgrades can be downloaded from various sites on the Internet, but doubt if they will be the latest version, and could possibly have been modified. Also included is telephone support from the Cisco Technical Assistance Centre and increased access to Cisco.com, this provides you with wealth of expertise, both online and via the telephone. What is SMARTnet? SMARTnet provides all of the benefits of SMARTnet Software only, but includes hardware replacement should your
