Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Since transitioning to the new plan, I have been getting an error message on my computer when I try to order medications on the Aetna Rx Home Delivery website. What should I do?

April 26, 2017Computer Error medications message Plan transitioning Try

0

Posted

Since transitioning to the new plan, I have been getting an error message on my computer when I try to order medications on the Aetna Rx Home Delivery website. What should I do?

1 Answer

0

Posted

This can be an issue once your member profile and prescriptions have been transferred to the new ID. If you try to log in using your new or old ID, the website will respond that you are not eligible. You should then click on the “Contact Us” option. When Aetna Rx Home Delivery receives this, they will delete your old profiles under the old ID for the website and send you an e-mail telling you that you may re-register under the new ID. The first refill after the ID change must be requested over the phone as the refill information does not carry over under the new member ID on the website. Once the prescription has been filled under the new ID and you have re-registered on the website, future refills may be requested using the website.