Should we be recording one change event when an extended payment is awarded, and then another when the customer moves to in-work benefit?
A. A superseding decision is needed to award the extended payment so this should be included in the indicator and the processing count would start from the receipt of the notification or ETD. A second change event would then be counted for the right time indicator when the customer moves onto in-work benefit or the claim is terminated. If the customer does move onto in-work benefit the processing time for the change event would be the receipt of the in-work claim form/evidence and would end when the superseding decision is made. Q. As we are having to re-calculate all claims with maintenance paid for children to take into account regulation changes, should these be taken into account for purposes of the right time indicator. If so, which change source in field 254 of the single HB extract should be used? A. Yes these changes should be counted towards the right time indicator. Please use change source 13 (other) in field 254 as the re-calculation of claims has come about as a result of
Related Questions
- Should we be recording one change event when an extended payment is awarded, and then another when the customer moves into in-work HB/CTB?
- Should we be recording one change event when an extended payment is awarded, and then another when the customer moves to in-work benefit?
- How do we count the processing times when awarding an extended payment and the in-work HB/CTB?
