Should subscribers expect similar problems in the national rollout of LNP?
The New Jersey Ratepayer Advocate advises patience and caution because national LNP may be even more difficult to implement, with over 100 small carriers joining the estimated 10 major providers involved in the first phase of LNP. But analysts predict that the national rollout of LNP should benefit from the body of knowledge and experience gathered from its initial release, with smaller carriers tapping into the experience of the bigger providers. The major cellular carriers say they have made a significant investment of resources to resolve problems and improve coordination among them. This includes increasing the amount of staff at the point of sale and opting for manual switching when automatic processes break down. Wireless carriers have also reduced the number of identification fields from 15 to fewer than half a dozen, increasing the likelihood of successful ports. The FCC reports that carriers have established dedicated points of contact and conflict escalation teams to resolve
Related Questions
- What has been learned about the avalanches that took out the section of line and the potential for similar problems in the future?
- Has anyone else had similar problems with Communications Direct about mobile phone upgades/change of contract?
- What were the most common problems faced by subscribers in the initial implementation of LNP?
