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Should Part X.A. include items that where an offer was made and/or accepted but ADR has not been completed or no decision has been made?

April 26, 2017adr decision items Offer

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Should Part X.A. include items that where an offer was made and/or accepted but ADR has not been completed or no decision has been made?

1 Answer

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10 Posted

A. A counseling or a complaint should be counted if it has been accepted into ADR. An item should not be recorded unless it has been accepted or rejected.