Should my office issue receipts for co-payments? If a patient cannot pay at the time of service, should we send him home with a bill or mail the bill when we close the days bookkeeping?
A receipt of payment should be issued for every payment, including co-pays by cash, check or credit card. Receipts are a paper trail for payments and for basic accounting to balance charges and payments. Every office should have a written financial policy requiring co-pays be paid before service are rendered. This eliminates any patient payment problems after the fact. It is not cost effective to bill patients for co-pays. However, it is less costly to give the patient a bill at the time of service rather than mail one.
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