Should I use the Cisco POWR tool or use the UPS paper waybill to return service RMAs?
We encourage customers to discard the UPS paper waybill and log onto www.cisco.com/go/logistics to use the Cisco POWR tool to schedule an online return The paper waybill is provided as an alternative solution to sites that may not have Web or printer access. • Do I need to provide a serial number and Engineer Failure Analysis (EFA) number to schedule a return online? If you have requested Engineer Failure Analysis (EFA), enter both the EFA number and the serial number. In all other circumstances, the serial number is optional. However, Cisco recommends customers enter device serial numbers for their own return records. • Is it possible to change the pickup time once the shipment is scheduled? No. Please cancel the original pickup and reschedule a pickup using the Cisco POWR tool. To cancel a pickup, please re-enter the RMA number and click the “cancel” button. If you are not able to cancel the original pickup, contact the Asset Recovery team at 408 526 7284/1800 800 1180 ext. 67284, or
We encourage customers to discard the UPS paper waybill and log onto www.cisco.com/go/logistics to use the Cisco POWR tool to schedule an online return The paper waybill is provided as an alternative solution to sites that may not have Web or printer access. • Do I need to provide a serial number and Engineer Failure Analysis (EFA) number to schedule a return online? If you have requested Engineer Failure Analysis (EFA), enter both the EFA number and the serial number. In all other circumstances, the serial number is optional. However, Cisco recommends customers enter device serial numbers for their own return records. • Is it possible to change the pickup time once the shipment is scheduled? No. Please cancel the original pickup and reschedule a pickup using the Cisco POWR tool. To cancel a pickup, please re-enter the RMA number and click the “cancel” button. If you are not able to cancel the original pickup, contact the Asset Recovery team at 408 526 7284/1800 800 1180 ext. 67284, or
