Should I contact my local Blue Cross and Blue Shield office to check the status of my claim or to ask questions about benefits?
Your local Blue Cross and Blue Shield plan will not be able to assist you. The BCBS of Illinois Customer Service Center for employees is thoroughly trained on your options and will be able to assist you with questions regarding the processing of your claims. To ensure you receive a quick and accurate response to any questions you may have regarding your claims or benefits, please call (800) 537-9765.
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