Should government agencies work with the community when developing their multicultural policies and services plan?
In general, all NSW government agencies have a responsibility to collect and use data on clients, and to consult and give feedback to customers and the community. Depending on the nature of the business of an agency, approaches to get the views of culturally, linguistically and religiously diverse communities may vary. Agencies are encouraged to consult the Multicultural Planning Framework Manual when organising consultation activities which target people from diverse cultural, religious and linguistic backgrounds, to help identify priority issues policy development and program provision. It is important that an agency report back to the customer and community groups on how their views and proposals have been integrated into program development.
Related Questions
- How can an agency use the Multicultural Planning Framework to develop and monitor the implementation of its multicultural policies and services plan?
- What are the best headings to use when developing a multicultural policies and services plan?
- How do I go about developing a multicultural policies and services plan?
