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Should approximately 30% of soap distribution simply run down the inner face of the door instead of being sprayed onto the washload?

April 26, 2017approximately distribution door Face inner run Soap

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Should approximately 30% of soap distribution simply run down the inner face of the door instead of being sprayed onto the washload?

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A significant portion of the soap dispensed into the washer is not sprayed onto the clothes. Approximately 30% runs down the inner face of the door due to an improper angle of the dispenser which is set into the door opening. This seems to affect how much soap is actually applied to the clothing. This does not occur when fabric softenner is dispensed. The fabric softener does not run down the inner door face. 100% of the fabric softener is sprayed onto the clothing. Should I request a service call?