Should agency procedures encourage a discussion between the individual requesting the accommodation and the agency decision maker?
Yes. To ensure that all effective accommodations have been considered, agency procedures should require that decision makers talk to the individual requesting the accommodation where the specific limitation, problem, or barrier is unclear; where an effective accommodation is not obvious; or where the parties are choosing between different possible reasonable accommodations. EXAMPLE – Roger has a disability that prevents him from working in the early mornings. He asks for a reasonable accommodation that would permit him to work part-time and to come in every day at 11:00 a.m. The agency decision maker discusses Roger’s request with him and proposes that Roger simply shift his schedule to work two hours longer in the evenings. Roger agrees to this alternative reasonable accommodation. Such discussions may not be necessary where the existence of the disability, the need for accommodation, and the nature of the effective accommodation are clear.
Related Questions
- What are the procedures for requesting DCSM Modifications when a specific design is unable to meet exact DCSM requirements?
- can the ombudsman make a business apply a decision on an individual case to all other consumers in the same position?
- Who is responsible for requesting for an ADA reasonable accommodation for a permanently disabled employee?
