Should a routine claim letter begin with the main idea?
• When the claim is routine, the deductive outline will contain the following points: • Request action in the first sentence. • Explain the detail supporting the request for action. • Close with an expression of appreciation for taking the action request. • An adjustment letter is a response to a claim letter. • Include a sales message in an adjustment letter. Resale and sales promotional material are terms that refer to this message. Write definitions to these terms in your notebook. • Is using the word grant in an adjustment acceptable? Explain. • Begin with the good news (main idea) for deserved emphasis; assures receiver that action is being taken already. • Expresses appreciation for being informed about the omission. • Presents explanation assures company the in program documentation meet companys rigorous standards. • Attempt to regain possible lost goodwill by offering specialized training. • Illustrates open punctuation. Colon after the salutation and comma after the complimen
