Seller said my item was shipped some time ago but it hasn arrived. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before “worrying”. Generally speaking you should always allow a few days to a week between replies. You should keep open and friendly communication with the seller and get a shipping or tracking number from him/her. The item should also be insured (the seller’s responsibility) so you should ask the seller about initiating an insurance claim. If the seller does not have shipping & tracking information and/or the package wasn’t insured, or if the seller simply will not give you this information, please see below.
Related Questions
- Seller said my item was shipped (its been a while) but says he doesn have any way to track the package, no insurance on the package. What next?
- I sent payment to the seller some time ago and have not heard from him & have not received shipment. What next?
- Seller said my item was shipped some time ago but it hasn arrived. What next?
