Seller said my item was shipped (its been a while) but says he doesn have any way to track the package, no insurance on the package. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before “worrying”. Generally speaking you should always allow a few days to a week between replies. If you truly feel the item is never going to arrive and the seller does not give you any way to make an insurance claim, you need to do two things. 1) You need to tell us the listing number and basic details, so we can flag the seller’s account, and 2) You should take serious consideration into contacting your local authorities and ask them what your next move should be. If you’ve waited a sufficient amount of time (2-4 weeks) and shipment has not arrived and the seller will not return your messages during that time or give you a reasonable and realistic excuse for the delay, please let us know. If warranted the seller’s account will be terminated BUT we will not be able to take any other action. We simply are not legally allowed to.
Related Questions
- Seller said my item was shipped (its been a while) but says he doesn have any way to track the package, no insurance on the package. What next?
- I tried to track the package on USPS / other countries tracking system but the tracking system said theres no record of this tracking number?
- Seller said my item was shipped some time ago but it hasn arrived. What next?
